Your customers are your Number One priority, right?
Well, yes. And no…..
Whilst yes, without your customers you don’t have a business, without your employees you can’t provide your service…. so, no.
Balancing the needs of customers or clients and the needs of the people who will service those needs can be difficult.
Your customers want 24 hour support. Your employees want a work life balance.
Your customers want face to face meetings. Your employees feel they can work more productively online.
Your customers want to drive prices down. Your employees want inflation led pay rises.
Working out what changes are best going to support your business can be a minefield.
Did you know that The People Partner HR and Training can support you and your management team in working out how develop both a customer centric and employee centric culture?
Why not get in touch?