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You know things need to change, right?    Maybe you do know that things aren't going well, but don't know why.  Maybe you know what needs to change, but don't know how to go about it.  Or maybe you've made a change, and can't work out why it hasn't worked out.   Did...

Customer: Employee X is causing trouble again, and I need you to deal with it.  Me: What conversations has their manager had with them?  Customer: Well, none. That's what I want you to do....   One of the biggest problems that my clients have is their management...

There, I've said it.  But why?  Attributed to Harry Gordon Selfridge, the phrase was meant to encourage employees to give a high priority to customer service. And I'm not going to disagree with that. But.... I also remember working for some high-end departments stores...

And more change. The last couple of years have been unprecedented - a global pandemic, supply chain issues, technology changes, working from home, the government. And it doesn't look like slowing up.  So, with change being so prevalent, why do so many people react so...

Unusually, the Real Living Wage has been announced early this year - for fairly obvious reasons.  Not to be confused with the National Minimum Wage, it aims to set a wage that working people can live on and has risen from £9.90 per hour to £10.90 per hour (£11.05 to...

OK, this is a small sample so far, but I think it says a lot.... over 50% of HR professionals surveyed by the CIPD are 'very worried' about how the cost of living will impact them over the next 6 months.  And whilst the survey has focussed on one group, I think it's...